Frequently Asked Question
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- Frequently Asked Question
You are the owner of the domain and website. You are free to make any changes and amendments as you please. The domain will be registered under your name. Our role is to create and keep your website healthy.
No Contract! Cancel anytime. However, to fully own the designs, you must be subscribed for one year. You are free to leave and unsubscribe after period of 1 year. We are 100% certain that it won’t come to this. In an event that you decide to leave after 1 year, we will provide you with a backup of your website and transfer the data to your account.
Yes. We can redesign existing sites and retain your organization’s style or give you a completely new look.
Yes. We are happy to look at your existing site and give you a quote for updating it. Or you can transfer your website to our servers and get free website maintenance / amendments 24/7 with free web hosting. Everything included in our monthly website design packages.
No. We discuss your website requirements and price accordingly. Once you have placed your order with us, we will adhere to our quoted price. See out Terms & Conditions page for detailed information.
All our websites are created with search engines in mind, and all designs are compliant with search engine guidelines. It is a good idea for your website to be re-evaluated from time to time as search engines do alter their rules and algorithms. This will ensure that your site is up to date and compliant with new rules.
Yes. This is what makes your website accessible through the Internet. All of our plans include web hosting at no extra charge.
If you don’t have a domain name, we can purchase and register one on your behalf at no additional charge. As long as you’re on one of our monthly website design packages, we will automatically renew your domain for you annually.
As long as you’re on a monthly plan with us, there is no charge for technical support.
No. We can get started by using placeholder content while you work towards completing your content. We’ll even provide you with a content outline to follow to make things easier. This gives you guidance on the type of text and images that would perform best on your website.
We are website experts with a satisfaction rate of over 98%. We will be able to add more custom features or create a customized website for you any time. Contact us with your requirements.
Yes. Our expert team members will do maintenance / amendments on your website as a part of the contract. No need to pay additional fee for changes / amendments on your website. Our Virtual webmaster will take care of it. We are online 24/7 to make sure we are here when you needs us. We can fix any website issue you request & improve your site. Open ticket, add details and submit to us.
Building a custom website from the ground up takes time. If you’re thinking about a serious project with a real budget, you might be looking at a timeline of weeks or months. That’s normal, but it’s also possible to get an excellent website off the ground much faster, depending on what you need. Usually it takes 2 weeks to make a website live!
Nope! We work with clients all over the world. Our whole team works remotely, allowing us to find the absolute best team for our business.
Usually that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we have a copywriter on our team who can help clean up or write original content for you at an additional cost.
If you are not satisfied with the initial design, we will work with you further and come up with another design. Our aim is to design a website that you are completely happy with.
Please provide all text, photos and graphics in electronic form. For example, the output from a digital camera, Microsoft Word or a digital scanner. If this is not possible, we can help get your information ready for the website.
Most of the time, a meeting isn’t necessary and the work is completed with only discussions over phone and email. We upload our work to Development Server that only clients can access. We then work with you to discuss the site and review changes. The site isn’t made available to the public until it looks and works exactly as you wish.
Contact us immediately. We can almost always resolve the issue with a single phone call / email or support ticket.
WordPress is content management system (CMS) software that allows you to edit and manage the text and images on your website. It’s open-sourced and community developed, meaning anyone is free to build their website on top of the software.
Responsive web design is a technique used to build a website that adapts its layout to fit the size of any device. Instead of having to build an additional website for mobile devices, you can lower initial costs by only needing a single website. Since responsive web design is really only a classification, each company has their own interpretation and implementation.
When payment is not received on time, we will only deactivate your website. But we won’t delete the site (at least in 2 months). Once you renew the subscription, your website will be automatically re-activated. After 2 months, if we won’t have heard from you, we will delete the website to free up space for other serious clients.